Guide

    Sick Building Syndrome: Causes, Investigation, and Solutions

    What causes sick building syndrome, how to investigate it, and practical solutions for facilities managers dealing with occupant complaints.

    30 March 20261 min read
    Last reviewed:

    What Is Sick Building Syndrome?

    Sick Building Syndrome (SBS) describes a pattern of symptoms — headaches, fatigue, eye irritation, respiratory discomfort — experienced by building occupants that improve when they leave the building. Unlike Building Related Illness, SBS cannot be attributed to a specific pathogen or contaminant, making investigation more complex.

    Common Contributing Factors

    After investigating hundreds of SBS cases over 27 years, Green Air Monitoring has identified the most frequent contributing factors:

    • Inadequate ventilation — insufficient fresh air supply, often combined with poorly maintained HVAC systems
    • Temperature and humidity imbalance — thermal discomfort amplifies perception of air quality problems
    • VOC exposure — off-gassing from new furniture, carpets, paint, or cleaning products
    • Biological contamination — mould growth in ductwork, AHUs, or concealed areas
    • Dust accumulation — settled and airborne particulates from inadequate cleaning or ductwork contamination

    How We Investigate

    Our SBS investigation follows a structured protocol:

    • Occupant symptom mapping — identifying patterns by location, time, and activity
    • Environmental monitoring — CO₂, temperature, humidity, VOCs, and particulates measured against published guidelines
    • Ventilation performance assessment — airflow rates, fresh air provision, and AHU condition
    • Source identification — targeted investigation of potential contaminant sources

    Moving From Complaint to Resolution

    The key to resolving SBS is objective data. Our reports give facilities managers clear, evidence-based findings and prioritised recommendations — enabling informed decision-making and demonstrable action. This reduces ongoing complaints and protects building operators from escalation.

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