Odour Investigation

    Odour Investigation

    Independent indoor air quality investigators

    Last reviewed:

    Persistent or intermittent odours can move through a commercial building by routes that are remote from their source. A smell noticed in an office may begin at a dry drain trap, a kitchen extract, a neighbouring unit or an external exhaust drawn back through an air intake. We investigate the source, pathway and operating conditions systematically, giving property teams evidence for a proportionate response rather than relying on impressions alone.

    Established 1999 · 2,500+ assessments · SafeContractor approved · BOHS Affiliate Member · London & South East

    Where building odours can originate

    Drainage odours may enter through dry traps, defective seals or little-used facilities. Kitchen extract can cross-contaminate offices where discharge air reaches an intake or leaks between tenancies. New finishes, adhesives and cleaning products can release volatile organic compounds. Damp materials and mould may produce musty smells, while neighbouring premises can contribute cooking, process or waste odours. Exhaust air can also be re-entrained when wind direction and plant schedules coincide.

    • Drainage routes, floor gullies, washrooms and dry traps
    • Kitchen extract discharge and transfer between occupied areas
    • Fit-out materials, furnishings, adhesives and cleaning products
    • Damp finishes, concealed moisture and mould growth
    • Exhaust re-entrainment, external sources and neighbouring premises

    Odour description and likely checks

    Descriptions are subjective, but a consistent description can guide the first inspection. We compare the reported character with its location, timing and likely transport route before deciding whether sampling would add useful evidence.

    Odour descriptionLikely sources to check
    Drain-like or sulphurousDry traps, drainage seals, waste areas and service risers
    Cooking, grease or smokeKitchen extract, discharge position, shared shafts and air intakes
    Chemical, solvent or sweetFit-out products, cleaning materials, printing and stored substances
    Musty or earthyDamp finishes, condensate, hidden voids and microbial growth
    Stale or mixedVentilation operation, recirculation, occupancy and adjacent activities

    Swipe sideways to see the full table →

    How the investigation is carried out

    We begin with an odour log completed by occupants or the facilities team. It records where the odour is noticed, its character, strength, start and finish times, weather or occupancy observations, and whether ventilation or catering plant was operating. During the walk-through we follow the complaint route, inspect adjoining spaces and compare affected and unaffected locations. We then check whether the pattern changes with HVAC start-up, shutdown, pressure relationships, open doors or local extract operation.

    1. Define the pattern

      Review reports, plans, plant schedules and an occupant odour log to identify repeatable conditions.

    2. Trace possible pathways

      Walk through affected rooms, risers, service areas, intakes, exhausts and relevant drainage points.

    3. Test a focused hypothesis

      Use targeted VOC or sulphur-compound sampling where it can distinguish credible sources; sampling is not automatic.

    4. Compare operating conditions

      Relate observations to HVAC, extract, occupancy, cleaning, deliveries and neighbouring activities.

    5. Set out practical actions

      Record evidence, likely pathways, uncertainties and the specialist trade needed for correction.

    Sampling, duration and interpretation

    A site visit may be enough where a source and pathway are observable. Intermittent events can need repeat observations during the reported period. Real-time instruments show broad VOC and environmental changes but cannot identify every chemical. Laboratory sampling may be selected when the history supports a defined question. Locations include the complaint area, comparison space and plausible entry points. Results are interpreted with the odour log and ventilation state.

    Outcomes and specialist referrals

    The report distinguishes confirmed observations from likely explanations and unresolved possibilities. It may recommend restoring water seals, checking drainage integrity, changing product storage, reviewing cleaning practices, separating extract and intake pathways, or investigating damp materials. Plumbing defects are passed to a competent plumbing or drainage contractor. Mechanical plant, controls and pressure issues are referred to the building's HVAC contractor. Follow-up observation can check whether the reported pattern has changed after work.

    Is this the right page?

    Choose VOC and Formaldehyde Testing when the main question concerns emissions from materials or a fit-out. Choose Ventilation Problem Investigation when stuffiness, poor air distribution or HVAC operation is the central concern.

    Limitations and what this assessment cannot tell you

    Odour evidence depends on the event occurring or leaving a trace during the investigation.

    • An intermittent smell may not be present during the first visit
    • Broad VOC instruments indicate change but do not identify every substance
    • Odour perception varies, so logs are considered alongside physical evidence
    • Concealed drainage, fabric or plant defects may require opening-up by the relevant contractor

    What your report includes

    • Complaint pattern and occupant-log summary
    • Inspected rooms, plant areas and potential pathways
    • HVAC and extract operating conditions
    • Sampling method, locations and laboratory results where used
    • Evidence-ranked source hypotheses
    • Actions allocated to facilities, plumbing or HVAC teams

    Report an odour problem

    Free, no-obligation — we aim to reply promptly during business hours.

    🔒 Your details are private and never shared with third parties.

    Frequently Asked Questions

    Yes. An occupant log, plant schedules and observations during the usual complaint period help us look for repeatable conditions. Monitoring or a return observation may be appropriate if the event is absent during the first visit.

    No. Sampling is selected only where it can answer a defined question. A physical pathway, dry trap or extract interaction may provide clearer evidence than a broad air sample.

    Smell character can guide an investigation but is not a reliable chemical identification method. Where justified, we use an appropriate laboratory method and interpret it with the building observations.

    We provide independent findings and recommended next steps. Drainage work goes to a plumbing or drainage contractor, while mechanical ventilation faults go to the building's HVAC contractor.

    Send the affected locations, typical times, a description of the smell, plant or cleaning schedules, recent works and any pattern noticed by occupants. Plans and previous investigation records are also useful.

    Need Indoor Air Quality Testing?

    Get a no-obligation quote. We provide IAQ testing, ventilation assessment and environmental monitoring across London and the South East.

    We use cookies to measure how our site and adverts perform. You can accept or reject non-essential cookies. Privacy policy